I have been a tenant at one of Bay Property Management Group's properties in Philadelphia for nearly two years, and my experience has been overwhelmingly positive. Over the past few months, working with Jorge De Luna as my property manager has been particularly great. Jorge is the most respectful and easygoing person I've had the pleasure of working with. He advocates for my needs while always being fair and approachable. Whether through text, call, or email, Jorge is always prompt in responding and taking action on any queries or concerns I have.
The property owner is equally wonderful and considerate. Though Jorge acts as the intermediary between us, I can clearly see that the owner is a kind, generous person who genuinely cares about her tenants. While landlords often have a negative rep, this owner has proven that there are landlords who truly prioritize their tenants' well-being. I feel incredibly fortunate to have found such a great place, and even more so to have such a caring owner and dedicated property manger who make the entire experience so positive.
I recommend them within any hesitation.
Response from the owner:Hi Chelsie, getting to know our clients and tenants helps create a top-notch customer service experience. We are happy to hear that Jorge has been so attentive, we appreciate you taking the time to acknowledge his commitment to customer service. Thank you for sharing your experience and recommendation!